Shipping policy

Thank you for choosing our company for your shipping needs. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website or other platforms. Please read this policy carefully before placing your order to understand how we handle shipping and delivery.

Shipping Methods and Timeframes: We offer various shipping methods to ensure timely delivery of your products. The available shipping options will be displayed during the checkout process. The estimated delivery timeframes may vary depending on the destination and the shipping method chosen. Currently, most of our products have a transit estimate of 2-11 Business Days. Few select items have a transit estimate of up to 18 Business Days. Please note that these timeframes are only estimates, and we cannot guarantee exact delivery dates.
Order Processing: Once you place an order, our team will process it within the specified timeframe mentioned on our website. This includes order verification, item packaging, and preparing it for shipment. We strive to process orders as quickly as possible, but please allow for some processing time.
Shipping Costs: Shipping costs are calculated based on various factors, including the weight, dimensions, destination, cart total, and the shipping method selected. The applicable shipping charges will be displayed during the checkout process, and you will have the opportunity to review them before finalizing your order.
Shipment Tracking: For most shipments, we provide tracking information that allows you to monitor the progress of your package. Once your order is shipped, you will receive a confirmation email containing the tracking details and instructions on how to track your shipment. Please note that it may take some time for the tracking information to become available after your order has been dispatched.
Delivery: We partner with reliable shipping carriers to ensure the safe and timely delivery of your products. However, please understand that once the package is in the carrier's possession, we have limited control over the delivery process. If you encounter any issues with the delivery, such as delays or damages, please contact the carrier directly using the provided tracking information.
International Shipping: We do not offer international shipping at this time. In the near future, we will offer international shipping to select destinations. However, please note that additional customs duties, taxes, or fees may apply depending on the destination country's regulations. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information before placing an order.
Undeliverable Packages: If a package is undeliverable due to an incorrect shipping address provided by the customer or other reasons beyond our control, the package may be returned to us. In such cases, we will contact you to verify the shipping information and arrange for re-shipment. Please note that additional shipping charges may apply in these situations.
Order Cancellation or Modification: If you need to cancel or modify your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once the order is shipped, we may not be able to make any changes.
Returns and Exchanges: For information regarding returns, exchanges, and our refund policy, please refer to our separate Return Policy.
Changes to the Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we handle shipping and delivery.

If you have any further questions or need assistance regarding our shipping policy, please feel free to contact our customer service team.

You can reach us at: contactus@shoptilted.com